Emergency Phone Number (866) 527-3499 Massena Terminal Railroad The Massena Terminal Railroad Company, 15 Depot Street, Massena, NY 13662 Customer Service (800) 757-7387 Ext. 6787 Billing Questions General ManagerBob Wilcox(585) 261-3437 Safety and ComplianceThomas FerrisGenesee & Wyoming Railroad Services, Inc.(585) 626-8740 Sales and MarketingEd FoleyGenesee & Wyoming Railroad Services, Inc.(207) 212-7507 Industrial DevelopmentKevin PhillipsGenesee & Wyoming Railroad Services, Inc.(904) 562-0692 Media InquiriesTom CiubaGenesee & Wyoming Railroad Services, Inc.(203) 202-8926 Real EstateSteve HannanGenesee & Wyoming Railroad Services, Inc.(904) 900-6307
