Emergency Phone Number (866) 527-3499 Michigan Shore Railroad Michigan Shore Railroad, Inc., 3670 North Euclid Avenue, Bay City, MI 48706 Customer Service (800) 757-7387, Ext. 67 Billing Questions General ManagerDerick Mann(614) 479-1657Assistant General ManagerDaniel Crow(231) 233-9577Safety and ComplianceThomas FerrisGenesee & Wyoming Railroad Services, Inc.(585) 626-8740Sales and MarketingSarah PawlantaGenesee & Wyoming Railroad Services, Inc.(989) 293-7803Industrial DevelopmentJennifer Tanner-BostianGenesee & Wyoming Railroad Services, Inc.(304) 644-7512Media InquiriesTom CiubaGenesee & Wyoming Railroad Services, Inc.(203) 202-8926Real EstateRick FowlerGenesee & Wyoming Railroad Services, Inc.(904) 999-3976