Emergency Phone Number (802) 527-3499 Illinois & Midland Railroad Illinois & Midland Railroad, Inc., 1500 North Grand Avenue East, Springfield, IL 62702 Customer Service (800) 757-7387, Ext. 4677 Billing Questions General ManagerHeath Mondragon(716) 341-9953 Safety and ComplianceThomas FerrisGenesee & Wyoming Railroad Services, Inc.(585) 626-8740 Sales and MarketingTyler SmithGenesee & Wyoming Railroad Services, Inc.(309) 202-9301 Industrial DevelopmentJennifer Tanner-BostianGenesee & Wyoming Railroad Services, Inc.(304) 644-7512 Media InquiriesTom CiubaGenesee & Wyoming Railroad Services, Inc.(203) 202-8926 Real EstateRachael PowersGenesee & Wyoming Railroad Services, Inc.(904) 900-6308