Emergency Phone Number (802) 527-3499 Illinois & Midland Railroad Illinois & Midland Railroad, Inc., 1500 North Grand Avenue East, Springfield, IL 62702 Customer Service (800) 757-7387, Ext. 4677 Billing Questions General ManagerHeath Mondragon(802) 527-3404Safety and ComplianceThomas FerrisGenesee & Wyoming Railroad Services, Inc.(585) 626-8740Sales and MarketingSarah PawlantaGenesee & Wyoming Railroad Services, Inc.(989) 293-7803Sales & MarketingTyler SmithGenesee & Wyoming Railroad Services, Inc.(309) 202-9301Industrial DevelopmentJennifer Tanner-Bostian(304) 644-7512Media InquiriesTom CiubaGenesee & Wyoming Railroad Services, Inc.(203) 202-8926Real EstateRachael PowersGenesee & Wyoming Railroad Services, Inc.(904) 900-6308