Close relationships and strong customer service go hand in hand.

Every two years, we survey our customers to ensure that the transportation service they’re receiving is meeting their needs to produce critical goods for markets across North America.
Our overall customer satisfaction score of 8.52 out of 10 on our 2023 biennial customer satisfaction survey is our highest ever, surpassing the record-breaking score of 8.14 we received in 2021. Customers also continue to be more satisfied with G&W railroads than with the trucking industry or the railroad industry as a whole.

And for where we fell short, we have plans in place to ensure that we continue to meet and exceed that level of satisfaction in our next survey.

Customer Success Stories