Close relationships and strong customer service go hand in hand.

We engage a leading customer-satisfaction research firm to survey all customers of our subsidiary railroads worldwide.
Response rates are excellent – in fact, our 2021 score was record-setting – and the good news is that customers continue to be more satisfied with G&W railroads than with the trucking industry or the railroad industry as a whole (see below).

We have plans in place in every one of our operating regions to ensure that we continue to meet and exceed that level of satisfaction in our next survey.

Customer Success Stories