Emergency Phone Number (802) 527-3499 East Tennessee Railway East Tennessee Railway, L.P., P.O. Box 1479, Johnson City, TN 37605 Customer Service (800) 757-7387, Ext. 3879 Billing Questions General ManagerTucker Wingerd(252) 326-5597Safety and ComplianceJason WoodsGenesee & Wyoming Railroad Services, Inc.(252) 301-1440Sales and MarketingBrian ButterworthGenesee & Wyoming Railroad Services, Inc.(682) 277-7143Industrial DevelopmentKevin PhillipsGenesee & Wyoming Railroad Services, Inc.(904) 562-0692Media InquiriesTom CiubaGenesee & Wyoming Railroad Services, Inc.(203) 202-8926Real EstateMary ColeGenesee & Wyoming Railroad Services, Inc.(904) 900-6302