Customer Tools

How to Get a ShipperConnect (or RailConnect) Account

  • Visit this page and click “New ShipperConnect Account," which will take you to an application page
  • You will need to fill out an application for each individual / user that needs access  
    • We do NOT recommend companies shared usernames. Accounts can have multiple users with access to all the same information.  
    • Individual credentials will prevent delays when accounts need to be reset. Additionally, individual credentials will give companies visibility to what user is submitting information
  • Once you are done, click “Save” at the top right to submit the application to us  
  • Usually, you will receive a login from support@railcarmgt.com on the same business day, but it may take up to 24 hours to process
    • Please make sure to whitelist this address in your email settings
  • Email inquiries about accounts to transtech@gwrr.com
     

Things to Know About Your RailConnect Account

  • You can reset your own password
  • Accounts are purged for inactivity
    • If you do not log into Railconnect for 90 days, your account will be automatically locked
    • If you do not log into Railconnect for 150 days, your account will be removed
  • If your account has been purged, you will need to reapply for a new one
    • Visit this page and click “New ShipperConnect Account," which will take you to an application page
    • You will need to fill out an application for each individual / user that needs access  
      • We do NOT recommend companies shared usernames. Accounts can have multiple users with access to all the same information.  
      • Individual credentials will prevent delays when accounts need to be reset. Additionally, individual credentials will give companies visibility to what user is submitting information
    • Once you are done, click “Save” at the top right to submit the application to us  
    • Usually, you will receive a login from support@railcarmgt.com on the same business day, but it may take up to 24 hours to process
      • Please make sure to whitelist this address in your email settings
    • Email inquiries about accounts to transtech@gwrr.com

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